Samples and the customisation brief

The sample proves the product matches the catalogue’s promise, and tests the supplier’s ability to carry out your changes.

What to ask for

1. A sample of the product as it is in the catalogue.
2. A sample with your changes: colour, fabric or detail.
3. A sample of the label and packaging.

The customisation brief

Write one or two pages: a picture of the base product, the list of changes in numbers (measurements, fabric and colour code), where the label goes and how it is packed. A vague description gives a vague result.

Comment point by point

After the sample arrives write your comments with photos and send them all at once, and keep the approved sample as a reference for inspecting production.

Exercise

Write the customisation brief for your piece and request samples from two suppliers. Record the dates received.